Our Shipping Policy

Shipping Policy for Rail Scale Miniatures
Welcome to Rail Scale Miniatures! This Shipping Policy outlines important information about our shipping practices and procedures. By placing an order with us, you agree to comply with the terms and conditions outlined in this policy.

1. Shipping Methods:
We offer Standard Shipping to all of Canada and the United States. Shipping for International orders Please call +1 (778) 787 0633

2. Shipping Rates:
Shipping rates are flat rates based on the items selected and the destination address. Shipping rates are provided before you finalize your purchase at a fee of Shipping for US orders is $42.00 for 1 kit, Shipping for Canadian orders is $31.00 for 1 kit, Add $16.00 for each additional kit ordered after the first kit. All castings at a flat rate of $12.00

3. Processing Time:
We strive to process and ship orders as quickly as possible. Orders are typically processed within 1 week from an order excluding weekends and holidays. Please note that processing times may vary during peak seasons.

4. Estimated Delivery Time:
Delivery times vary depending on the shipping destination. Please note that these are estimates and actual delivery times may vary due to factors beyond our control.

5. Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the progress of your order’s delivery.

6. International Shipping:
We offer shipping to Canada and the US, if you’re outside of this region please call
+1 (778)-878-0633

7. Address Accuracy:
It is important to provide accurate and complete shipping information during checkout. We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

8. Order Changes and Cancellations:
Once an order is placed, changes and cancellations may not be possible. If you need to make changes, please contact us as soon as possible and we will do our best to accommodate your request.

9. Lost or Damaged Items:
In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue.

10. Returns and Refunds:
Please review our Returns and Refunds Policy Here for information about returning products and requesting refunds related to shipping.

11. Contact Us:
If you have any questions or concerns about our Shipping Policy, please contact us at rsminiatures@telus.net

Thank you for choosing Rail Scale Miniatures. We appreciate your business!

Sincerely,
Dario Le donne
Rail Scale Miniatures