Our Returns & Refunds Policy

Returns and Refunds Policy for Rail Scale Miniatures
Thank you for shopping at Rail Scale Miniatures. This Returns and Refunds Policy outlines the terms and conditions regarding returns, exchanges, and refunds for products purchased through our website. By making a purchase with us, you agree to comply with the terms outlined below.

1. Eligibility for Returns and Refunds:
We accept returns and provide refunds under the following circumstances:
The product is defective, damaged, or arrives in an unsatisfactory condition.
The wrong product was shipped to you. You received a product that is significantly different from the product description on our website.

2. Notification and Time frame:
If you wish to initiate a return or request a refund, please contact us at contact@railscaleminiatures.com within 14 days of receiving your order. Please provide your order number and details about the issue.

3. Return Shipping:
For eligible returns, we will provide you with instructions for returning the product. You may be responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item shipped). We recommend using a track able shipping method to ensure that your return reaches us.

4. Refund Process:
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take several business days for the refund to be processed and reflected in your account.

5. Exchanges:
If you received a defective or damaged product and would like to exchange it for the same item, please contact us to arrange the exchange. We will provide you with instructions for returning the item and receiving a replacement.

6. Non-Refundable Items:
Certain items are non-refundable and non-exchangeable. These include:
Items marked as final sale.
Digital products or downloadable content.

7. Contact Us:
If you have any questions or concerns about our Returns and Refunds Policy, please contact us at rsminiatures@telus.net Please note that this policy may be subject to change. We recommend reviewing this page periodically for the latest information. Thank you for shopping with Rail Scale Miniatures. We value your satisfaction and aim to provide the best possible shopping experience.

Sincerely,
Dario Le donne
Rail Scale Miniatures